Integration platform
Relaydesk
An integration desk that sits between scheduling, invoicing, and a technician app — with visible sync health instead of silent failures.
Arcadia Field Services · 2024
app.relaydesk.test
Relaydesk · connectors
3 healthyScheduling API
POST /jobs
200
2m ago
Invoicing
GET /invoices
200
6m ago
Technician app
WH /events
429
Retry 1
{
"event": "job.completed",
"job_id": "FS-9182",
"attempt": 1
}
Problem
What was breaking
Arcadia’s tools were connected by a collection of scripts. Appointments duplicated. Invoices went out with yesterday’s hours. When a webhook failed, the first signal was a customer calling.
Solution
What we built
We replaced the scripts with Relaydesk: a small integration application that owns the mappings, retries, and dead letters. Each connected system has a contract. Operators can replay a failed event without engineering sitting on the call.
Outcome
Sync failures are a queue with reasons, not a surprise. The technician app, the scheduler, and billing now share identifiers instead of approximately matching names.
Functionality
What the product does
- Connector status for each upstream and downstream system
- Idempotent event processing with replay
- Payload inspector for failed jobs
- Mapping of jobs, technicians, and invoices across systems
- Alerting when a connector goes quiet
Stack
Technologies
- Laravel
- Node.js
- PostgreSQL
- Redis
- Docker
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Next step
Have a system that needs to exist?
Tell us about the workflow, the constraint, and the people who will use the software. We will tell you whether a build is the right next step.