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Connected systems

API & Integrations

We design APIs other systems can rely on, and we connect the tools your business already uses — with retries, logs, and failure paths that operations can understand.

Talk about this work Related work

The problem

Where teams get stuck

Integrations are often treated as a weekend script: a webhook here, a CSV there, no owner when a payload changes. When something fails, nobody can tell whether the data is late, duplicated, or wrong.

The approach

What we actually do

We treat integrations as products. Contracts are documented, authentication is explicit, and every sync has an audit trail. When a third-party API fails, the system degrades in a way people can see and recover from.

What we build

Deliverables with an operator in mind

  • Public and private REST APIs
  • Webhook producers and consumers
  • ERP, accounting, CRM, and payment integrations
  • Event-driven sync jobs and reconciliation reports
  • Partner API access with keys and rate limits
  • Internal service boundaries for larger systems

Relaydesk · connectors

3 healthy

Scheduling API

POST /jobs

200

2m ago

Invoicing

GET /invoices

200

6m ago

Capabilities

How an engagement is staffed

  • API design with versioning, authentication, and clear error shapes
  • Idempotent jobs, retries, and dead-letter handling
  • Mapping and transformation between different domain models
  • Operational dashboards for sync health
  • Contract tests against third-party sandbox environments

Use cases

When this is the right path

  • Two systems of record that must stay aligned without manual exports
  • A product that needs a stable API for mobile apps or partners
  • A business replacing brittle Zapier-style automations with something operable

Technologies

Tools we reach for on this work

  • Laravel
  • PHP
  • Node.js
  • PostgreSQL
  • Redis
  • REST
  • Webhooks
  • Docker

Process

Same delivery path, scoped to this problem

  1. 01

    Discovery

    We map the real workflow, the systems already in place, and the constraint that is actually hurting. The output is a problem statement, not a mood board.

  2. 02

    Architecture

    Domain boundaries, data model, integrations, and the thinnest product that could go into production. Decisions are written so they can be revisited.

  3. 03

    Design

    Interface structure for the people who will live in the software: the empty states, the exceptions, and the screens that never appear in a pitch.

  4. 04

    Development

    Implementation in small, reviewable slices. You can see a working path early rather than waiting for a big reveal.

Example work

Related systems

Relaydesk · connectors

3 healthy

Scheduling API

POST /jobs

200

2m ago

Invoicing

GET /invoices

200

6m ago

Integration platform

2024

Relaydesk

An integration desk that sits between scheduling, invoicing, and a technician app — with visible sync health instead of silent failures.

Case study

LIVE BOARD

Dispatch console

12 in transit

Assigned

38

Exceptions

4

Unassigned

6

LoadStatus

NL-2041

CHI → COL

On time

NL-2044

IND → CLE

Delayed

Operations platform

2025

Northline Dispatch

A dispatch and exception console for a regional freight operator that had outgrown shared spreadsheets and radio updates.

Case study

Meridian order desk

WH-A · Today

Open

19

Picking

7

Packed

11

PO-4412 · Cedar Trade

$4,180

Pick

PO-4418 · Halstead

$1,260

Hold

B2B e-commerce

2024

Meridian Commerce

A wholesale storefront and order desk for account-specific pricing, purchase orders, and a warehouse that needed the same numbers as the sales team.

Case study

FAQ

API & Integrations

Can you work with an API we already have? +

Yes. We can consume, wrap, or gradually replace an existing API. We start by documenting the current contract and the failure modes, then we change only what the business needs changed.

How do you keep integrations from becoming unmaintainable? +

Each integration has an owner, a mapping document, and observable jobs. We avoid hidden business logic inside webhook controllers and keep third-party specifics at the edges of the system.

Do you build GraphQL APIs? +

When the client actually needs it. Many business integrations are simpler and more robust as versioned REST endpoints with explicit resources. We choose the contract that the consumers can implement.

Next step

Start a API & Integrations conversation

Tell us about the workflow, the constraint, and the people who will use the software. We will tell you whether a build is the right next step.

Start a project See selected work