Operations platform
Northline Dispatch
A dispatch and exception console for a regional freight operator that had outgrown shared spreadsheets and radio updates.
Northline Freight · 2025
app.northline-dispatch.test
LIVE BOARD
Dispatch console
Assigned
38
Exceptions
4
Unassigned
6
NL-2041
CHI → COL
NL-2044
IND → CLE
NL-2048
DTW → PIT
Problem
What was breaking
Dispatchers were coordinating loads in a spreadsheet, a group chat, and a legacy tracking portal that nobody wanted to open. Status was always a conversation, never a system. When a trailer ran late, the only record was a thread of messages.
Solution
What we built
We built a dispatch application around loads, assets, and exceptions. Planners see a live board, drivers and partners update status through a simple interface, and every delay has an owner. Integrations pull location events instead of asking people to retype them.
Outcome
Northline now runs the day from one console. Handoffs between shifts are a board state, not a verbal briefing, and exception queues are reviewed instead of rediscovered.
Functionality
What the product does
- Load board with filters for lane, status, and exception age
- Asset and driver assignment with conflict warnings
- Exception queue with reasons, owners, and timestamps
- Inbound location events from existing tracking hardware
- Shift notes so the next dispatcher inherits context
Stack
Technologies
- Laravel
- Vue
- PostgreSQL
- Redis
- AWS
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Next step
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