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Field service application

Fieldnote

A job and customer application for a facilities maintenance company whose technicians were still closing work in a paper pack.

Cedar & Pine Maintenance · 2024

app.fieldnote.test

CEDAR & PINE

Fieldnote jobs

Open 9 Today 14

Oakridge HVAC

In progress

Unit 4 closeout

Harbor School

Assigned

Filter change

Sable Offices

Queued

Leak follow-up

Problem

What was breaking

Office staff created jobs in email. Technicians carried printed work orders. Photos of completed work lived on personal phones. Invoicing waited until someone typed the day up.

Solution

What we built

Fieldnote is a web application used in the office and on phones in the field. Jobs have a site, a customer, a checklist, and a closeout that captures notes and photos. The office sees what is open without calling the crew.

Outcome

Jobs close the same day they are completed. Invoicing starts from the closeout, not from a reconstructed timesheet, and customers receive a consistent visit record.

Functionality

What the product does

  • Job board by status, site, and technician
  • Customer and site history
  • Mobile-friendly closeout with notes and photo capture
  • Follow-up tasks when a visit finds extra work
  • Export of completed jobs for invoicing

Stack

Technologies

  • Laravel
  • Blade
  • Vue
  • PostgreSQL
  • AWS

Related services

Next step

Have a system that needs to exist?

Tell us about the workflow, the constraint, and the people who will use the software. We will tell you whether a build is the right next step.